Shipping
SHIPPING GUIDE
Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received.
Sydney Home Furnishings is working with three couriers to provide the most efficient delivery service at the most reasonable price.
AUSTRALIA POST
Items that weigh 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
The below table is for your reference to Australia Post’s expected delivery time.
| Service | Posted for delivery | Delivery by (business day after posting) |
| Regular parcel | Within metropolitan areas of capital cities, or within the same city or town or environs |
3-4 days |
| Between a metropolitan area of a capital city and country locations |
3-4 days | |
| Between country locations | 4-5 days |
| Service | Posted for delivery | Delivery by (business day after posting) |
| Regular parcel | Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide |
3-5 days (between metropolitan areas) |
| Melbourne / Brisbane; Melbourne / Tasmania; |
4-8 days (between metropolitan areas) |
|
| To other interstate locations | Please ask at your local |
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
ARAMEX
For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Aramex’s website.
A non- PO Box address is required for Aramex’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
To track the item that is dispatched width Aramex, please visit http://www.aramex.com.au and use the given tracking number.
ALLIED EXPRESS
Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or call 131373 for more queries.
TOLL
Parcel with weight less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.
Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.
A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.
With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll
HUNTER COURIERS
Parcel with weigh over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label and you.
will be able to track you items through the Hunter Express website. A non- PO Box address is required for Hunter Express’s
delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is
received by our customer service team. If the delivery is missed, the item will be return to the depot. Our customer service
team will inform you of the redelivery if they get the notification from Hunter Express. With the tracking number, you can
track the parcel anytime at https://www.hunterexpress.com.au/home
HOW LONG DOES IT TAKE TO SHIP TO MY CUSTOMERS?
The estimated delivery time frames are:
For customers in VIC, approximately 3 - 5 working days;
For customers in NSW, SA, ACT, approximately 4 - 8 working days;
For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.
NOTE:
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.
Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate addressIf there are any address discrepancies with your order the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery AttemptIf no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick
up your parcel in your local Post Office. If your item is delivered by Aramex or Allied Express, the arrangement will be made in advance to ensure
your item arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
| State | Postcode | Suburb |
| SA | 5701 | WOOLUNDUNGA |
| WA | 6740 | DRYSDALE RIVER |
| WA | 6740 | MITCHELL PLATEAU |
| WA | 6740 | OOMBULGURRI |
| WA | 6740 | KALUMBURU |
| WA | 6740 | PRINCE REGENT RIVER |
| WA | 6740 | WYNDHAM |
| WA | 6743 | WARMUN |
| WA | 6743 | CAMBRIDGE GULF |
| WA | 6743 | LAKE ARGYLE |
| WA | 6743 | DURACK |
| WA | 6743 | GIBB |
| WA | 6743 | KUNUNURRA |
| TAS | 7151 | HEARD ISLAND |
| TAS | 7151 | DAVIS |
| TAS | 7151 | MAWSON |
| TAS | 7151 | MACQUARIE ISLAND |
| TAS | 7151 | MCDONALD ISLANDS |
| TAS | 7151 | CASEY |
| State | Postcode |
| NT | 0800-0999 |
| NSW | 2641,2717, 2831, 2898, 2899 |
| QLD | 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959 |
| QLD | 4806-4899, 4900-4999, 9960-9999 |
| SA | 5701 |
| WA | 6055 |
| TAS | 7151 |
| WA | 6215-6699 |
| WA | 6700-6799 |
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some items. If the postcode is not on the list, please check if the item can be sent to the suburb with the postage query bar on the product page. The extra shipping fee will be added to the order directly if the order can be delivered with an extra shipping fee. Those orders with no shipment service will be cancelled and refunded automatically with email notification. Please kindly contact your account executive for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully if the extra postage can not be obtained by the postage query bar.