Warranty & Returns
Warranty and Return
Sydney Home Furnishings generally offers a 12-month warranty on all products, unless stated otherwise.
Some products will be provided with an extended warranty for your peace of mind. Electronics products come with a 3-month warranty. Please refer to the product listing for the warranty period.
ALL Claims need to be sent to us via email. To prevent unnecessary claim delays, we ask that the following is included in the initial claim email:
- Order Number
- Manual with missing parts indicated (if applicable)
- Images/Video clearly showing fault (if applicable)
- Images/Video clearly showing goods in original packaging (if applicable)
- Note: All images and videos must be attached to emails at an appropriate size, we are not able to make a clear assessment of image thumbnails.
Please do not ask customers to dispose of items before contacting us. We may ask for items back to be inspected. We will not provide credit/refund in cases where goods have been disposed of before submitting a claim to us.
Faulty or Damaged in Transit Products:
- Send an email including pictures or video of the product received demonstrating the fault (If applicable, also include the manual with the part needed circled and inform the quantity). Also, provide a brief explanation of the fault and what the customer would prefer in the way of compensation or replacement parts/product.
- We will assess each situation on a case-by-case basis. We will advise on whether we will send replacement parts, offer a full or partial refund, or replace the product.
- Please do not ask customers to return the product to us unless instructed to do so. If we need the product returned, we will provide a return label. Any postage cost incurred by the customer for return postage will not be refunded if a return label has been provided.
Missing or Damaged Parts under 12-month warranty:
- If a single part is missing or damaged, please ask the customer to specify using the instruction manual of what part they are missing or is damaged and the quantity needed. Where possible, ask the customer to mark the part in the manual and send us pictures of it.
- Once we receive the details of what is needed, we can issue for a part to be sent as soon as possible. We will send an email containing tracking information when it is available.
- Dispatch of spare parts from our warehouse can take up to 2 working days.
- If no spare part is available, we will provide an alternative resolution in line with Australian Consumer Law
For any delivery delays please note that we always need to lodge an enquiry with our courier partner for investigation which can take up to 2 working days. If there is no update in 2 working days, we will provide a resolution inform of a replacement or a refund. For delivery time frame please visit the link below – https://www.dropshipzone.com.au/shipping_guide
NOTE: Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.
Returns and Refund Procedure:
Refund will be back at the original way. Paid by PayPal- refund back to PayPal; paid by credit, refund back to credit. In all cases, please email us and we will advise if the product needs to be returned.
NOTE: We cannot refund to a different PayPal account or Credit card.
Change of Mind:
- We do not accept change of mind for health, safety, or health/safety baby-related products because we have a legal duty of the Health and Safety of the customers using our products and we are not allowed to be selling products that have been opened/handled/used, etc.
- Please send an email including pictures or video of the condition of the product received and an explanation on why they would like to return the product and if the item is eligible for return.
- For COM product must be unopened and in its original packaging.
- Please do not return the product to us without our prior consultation – credit will not be given in this case.
- We prefer that returns due to a change of mind are done so at the customer's arrangement.
- If the return label provided to you, we will refund the total order amount MINUS initial postage, return postage, and restocking fee of 15%
- If the return label NOT provided to you, we will refund the total order amount MINUS initial postage and restocking fee of 15%
- If the customers change their mind before the item is received and require the action of RTS (Return to Sender), we will refund the total order amount MINUS initial postage and restocking fee of 15%
- All items that are returned due to incorrect or incomplete delivery information will be treated as Change of Mind returns including items Returned to Sender due to being unclaimed
⚫ In the event of a recall, we will advise of the procedure.
At Sydney Home Furnishings, we believe that your home should be a reflection of your unique style and personality. As a premier destination for high-quality home furnishings and décor, we are committed to helping you create a space that truly feels like home.
Founded in Sydney with a passion for interior design, Sydney Home Furnishings has been serving homeowners and interior enthusiasts since [year]. Over the years, we have developed a reputation for offering an extensive range of stylish and functional furniture pieces, decorative accessories, and home essentials. With our carefully curated selection, we strive to inspire and transform your living spaces into havens of comfort and beauty.
Quality and Craftsmanship
We understand that your home is an investment, and that's why we prioritize quality and craftsmanship in everything we offer. We work closely with renowned manufacturers and artisans who share our commitment to excellence. Each piece in our collection is thoughtfully crafted using the finest materials and techniques, ensuring durability, comfort, and timeless appeal.
Style for Every Taste
At Sydney Home Furnishings, we celebrate diversity in design aesthetics. Whether your taste leans towards classic elegance, modern minimalism, rustic charm, or eclectic bohemian, we have something for everyone. Our product range spans a wide variety of styles, colors, and finishes, allowing you to mix and match pieces to create a truly personalized look that suits your unique vision.
Exceptional Customer Experience
We believe that exceptional customer experience goes hand in hand with outstanding products. Our friendly and knowledgeable team is dedicated to assisting you every step of the way. From offering expert design advice to helping you navigate our collection, we are here to ensure your shopping journey is seamless and enjoyable. We value your trust and strive to exceed your expectations in terms of service and satisfaction.
Join Our Community
Sydney Home Furnishings is more than just a store; it's a community of design enthusiasts and homeowners who share a passion for creating beautiful spaces. We invite you to join our community and stay connected with us through our social media channels and newsletter. Be inspired by our latest arrivals, design tips, and exclusive offers, and connect with like-minded individuals who appreciate the transformative power of exceptional home furnishings.
Visit Our Showroom or Shop Online
We invite you to explore our stunning collection of furniture, lighting, rugs, art, and more at our conveniently located showroom in the heart of Sydney. Alternatively, you can browse and shop our curated selection online, with the assurance of secure transactions and reliable delivery right to your doorstep.
Thank you for choosing Sydney Home Furnishings as your trusted partner in creating the home of your dreams. We look forward to helping you bring your vision to life!